Work at Home

The Easiest Way To Manage Your Wireless Account

image of My TELUS

With all the recent changes we have all been making to our daily lives, and as we all adjust to a new way of business and interaction, a lot more attention has been given to how we can better manage our accounts with the services we use every day.

At Communication Zone we’re proud to be a part of the incredible team at TELUS and Koodo, not only for all the good they do (especially in the health care industry) but also for the awesome self serve options they offer our clients!

Whether you are a TELUS customer or a Koodo customer there is a great option for you to quickly and easily access your account right on your mobile device. Check them both out in detail below!

My TELUS App (Android/iOS)

This is the best and simplest way to manage your TELUS account from your Android or iOS device!  With constant updates and new features being added all the time, you can always stay up to date with your account!

Easily check your data usage either as a total or for individual lines, plus you never have to worry about running out of data before your billing cycle is over because you can effortlessly add a data top-up whenever you need it!

With the recent COVID-19 pandemic it can be a little difficult getting through to someone on the phone which is where TELUS Assist helps! It’s available 24/7 right in your My TELUS app. Simply ask your question and the intelligent TELUS Assist will answer you or direct you to the information you need!

As a bonus, when everything comes back to normal and you book that next vacation, you can easily manage your roaming right from the app! No more worrying about whether your account offers it or not – it’s simple and hassle-free. 

Whether you want to check usage, manage finer details about your account, find out about the latest offers available to you, get support, or pay your bill, the My TELUS app is the perfect companion for your new mobile device!

Koodo Self-Serve 

Koodo has always been customer-centric and an encourager of self serve options either through our online store or through our self serve option! Sometimes you want the convenience of quickly accessing your account without the need to download an app and have it take up valuable space on your phone. With Koodo Self Serve you get all the pros of having a dedicated app with none of the cons, and we think that’s pretty cool!

You can easily monitor your Shock-Free Data and make sure that you’re staying in the green! You can also set up data alerts for both Canada and International roaming so you never have to worry about how much you’ve used. 

Want to quickly access your most recent bill? You can do that through Self-Serve! Simply log in to your account, select “Billing” and download a copy of your most recent or even your past bills (this is also the perfect place to view your most recent Tab balance).

Have you recently moved? Maybe you want to change your address or even your phone number – you can do it all right through Self Serve. You can even make a rate plan change or change the add-ons on your account. No need to wait on the phone, and no need for any unnecessary trips out of the house. It keeps your account up to date, and everyone around you safe during this time. It’s a win for everyone!

We’re still here for you!

Sometimes what you need is help from a real person, and we get that! That’s why we’re still here to help you through this time. With our Brantford, St. Catharines, and Etobicoke locations still offering in-store services with reduced hours and our Milton location able to help you by phone, we’re sure to be available for all your account questions or needs!