Return Policy

Unsatisfied with your purchase?
No problem, we will happily refund or exchange your product for you!

Communication Zone Inc. is pleased to offer a 14-day return policy. In order to return a phone within 14 days it must be in “like new condition”.


 Like new Condition:

  • Phone: the phone must be free from any markings/scratches of any kind. The phone cannot have any signs of physical or liquid damage.
  • Box: no dents, markings, scratches of any kind.
  • Contents of box: All contents that came in the box must be returned (Examples: keys, stickers, chargers, data cables).
  • Headphones: remain in original packaging and have not been opened.
  • Charger/data cable: free from kinks or any signs of physical or liquid damage.


Return Policy Restrictions:

  • We cannot exchange for colour preference.
  • All customers are limited to one (1) exchange.
  • All returns and exchanges are subject to a mandatory $50 restocking fee.
  • If your phone does not meet any of the above Communication Zone Inc can reject the return.
  • In the event of Certified Pre-Owned Devices, please contact Client Care for all Replacement Requests: 1-866-558-2273
  • Exchanges can only be done in-store Monday-Friday, 10:00am-5:00pm.