Communication Zone Inc. is pleased to offer a 14-day return policy. In order to return a phone within 14 days it must be in “like new condition”.

 

 Like new Condition:

• Phone: the phone must be free from any markings/scratches of any kind. The phone cannot have any signs of physical or liquid damage.
• Box: no dents, markings, scratches of any kind.
• Contents of box: All contents that came in the box must be returned (Examples: keys, stickers, chargers, data cables).
• Headphones: remain in original packaging and have not been opened.
• Charger/data cable: free from kinks or any signs of physical or liquid damage.

 

Return Policy Restrictions:

• We cannot exchange for colour preference.
• All customers are limited to one (1) exchange.
• All returns and exchanges are subject to a mandatory $50 restocking fee.
• If your phone does not meet any of the above Communication Zone Inc can reject the return.
• In the event of Certified Pre-Owned Devices, please contact Client Care for all Replacement Requests: 1-866-558-2273
• Exchanges can only be done in-store Monday-Friday, 10:00am-5:00pm.