Follow these tips to prevent unwanted charges while traveling or when close to the US border.
When you or your employees arrive at your destination you should receive a welcome notification explaining the applicable roaming rates to use a TELUS Business device. This does not mean you are actually being charged for roaming.
We always suggest you verify your coverage before traveling with a TELUS device. For more information on how to find your current travel coverage, visit our support article.
Disable data roaming on your device
iOS (Apple) devices
- Select Settings
- Select Cellular
- Select Cellular Data Options
- Toggle Data Roaming to OFF
Android devices
- Select Settings
- Select Network and Internet
- Select Internet
- Select the Settings gear icon
- Scroll down to Mobile Data and toggle to OFF
- Scroll down to Roaming and toggle to OFF
Note: These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s Network/Internet/Connections settings.
You can find more tips on how to avoid accidental roaming charges by visiting Understanding how you will be charged for roaming.
