Babylon by TELUS Health: Healthcare from Home

Showcasing Babylon App

If there is one thing we all know as Canadians it’s that the old way of living and the old way of interaction is changing in the wake of COVID-19. Health care services will see a larger impact as people look for a better way to interact with their family doctor or even the specialist at their local hospital. 

TELUS Health and Babylon have partnered together to offer Canadians a way to serve Canadians currently without a family doctor or those who seek medical care after-hours” (Babylon by TELUS Health FAQ).

With the simple download of an app, available for both Android and iOS, you can connect with a doctor to get the help you and your family need! 

Are you wondering how you and your family can benefit from Babylon? Here are some top reasons why:

Get Healthcare from Home

In a day and age of staying home, being able to access public health care services is more important than ever! With Babylon by TELUS Health, it’s as simple as opening an app on your smartphone.

“Babylon by TELUS Health is a free healthcare mobile app that allows you to check symptoms, consult with doctors and access your health records.” TELUS.com

You can easily do all this from the comfort of your own home in a secure and confidential way! No more waiting in a crowded doctor’s office or having to travel to the hospital for questions or concerns. You can access a doctor anytime between 8:00 am and 10:00 pm Monday to Friday, and 11:00 am to 9:00 pm on weekends!

Check Your Symptoms

Are you having symptoms, or feel something coming on and are unsure what it might be or what you should do? 

With Babylon, you can get peace of mind 24/7 with our chat-style Symptom Checker. Powered by Artificial Intelligence, it asks you questions about your symptoms to suggest possible courses of action” TELUS.com

No more guessing, no more uncertainty with Symptom Checker you can quickly get your questions answered and find out what medical services you may require!

See A Doctor

As good as AI can be, and as convenient as it is to quickly get information, there will be times when you’ll need to speak with a doctor face-to-face and this is where Babylon by TELUS Health really shines!

“Have a video consultation with one of our licensed in-province doctors, even on evenings and weekends.” TELUS.com

Yep, you read that right, evenings and weekends! Finally, you can access the health care systems you need day or night, weekday or weekend, at a time that is convenient and necessary for you.

Get a Prescription or Referral

So you’ve chatted with the Symptom Checker for information purposes, spoken face-to-face with a doctor, what happens next? 

You may discover through this process that you need a prescription or a referral to a specialist in order to help you better. All of that can take place right through this app!

“After your consultation, get prescriptions and referrals for diagnostic tests or specialists as needed, directly through the app.” TELUS.com

So how do those three steps work?


“After your Babylon by TELUS Health doctor generates your prescription, it is handled by our Clinical Support team. Your prescription will be sent to a pharmacy of your choice, where it should be received within one hour. You will need to provide proof of identification at the pharmacy to be able to collect your prescription.” TELUS.com

Diagnostic Tests

“After your consultation, our Clinical Support team will ask you for your preferred lab/imaging center or will recommend one nearby. Our Clinical Support team will then provide guidance on next steps.” TELUS.com


“After your consultation, a referral letter will be sent to a specialist. Once your referral is accepted, a member of our Clinical Support team or the specialist office will call you to schedule an appointment.” TELUS.com

It’s Really That Simple

If you’d like more information, be sure to check out the TELUS or Babylon website!